Shipping Policy

Effective Date: April 1, 2026

1. GENERAL POLICY

RocketRoot Corporation offers both pickup and delivery options for purchased artworks. Due to the value and unique nature of the artworks, handling and transportation are managed with care and discretion.

2. PREFERRED METHOD – PICKUP

Pickup is the preferred method of delivery.

Buyers are encouraged to arrange an in-person pickup to ensure:

Safe transfer of artwork
Personal inspection upon collection
Reduced risk of shipping damage

Pickup is available by appointment only at:

21 Thirty Second Street, Ground Floor Toronto, Ont. M8W 3G3

Buyers will be contacted after purchase to schedule a mutually convenient pickup time.

3. DELIVERY OPTIONS

Delivery may be arranged upon request.

Available options may include:

Local courier delivery
Professional art transport service
Standard insured shipping (where appropriate)

Delivery fees are calculated based on:

Destination
Artwork size and weight
Insurance requirements
Carrier rates

All delivery costs are the responsibility of the buyer unless otherwise agreed in writing.

4. SHIPPING PROCESS

Artworks are carefully packaged to protect against damage.
Insurance coverage is included where applicable.
Tracking information will be provided when available.

Shipping timelines are estimates and not guaranteed.

5. RISK OF LOSS

Risk of loss transfers to the buyer upon:

Pickup of the artwork, or
Delivery to the shipping carrier.

Buyers are responsible for inspecting the artwork upon receipt.

6. DAMAGED SHIPMENTS

If artwork arrives damaged:

Notify us within 48 hours of delivery.
Provide clear photographic documentation of the damage and packaging.

Claims submitted outside this timeframe may not be accepted.

7. INTERNATIONAL SHIPPING

International shipping may be available upon request. Buyers are responsible for:

Customs duties
Import taxes
Brokerage fees

RocketRoot Corporationpt is not responsible for delays caused by customs or border authorities.